Posts Tagged: customer

Big scramble over privacy plan

An illustration of internet security, a padlock on a digital background. (Image: Titima Ongkantong, via Shutterstock)

by chuck mcfadden posted 06.26.2018

The pressure is on: High-stakes, closed-door maneuvering involving lawmakers and the fate of a November ballot initiative is roiling the Capitol. The initiative would boost privacy rights for millions of online customers. But it won’t go directly to voters at all, the sponsor promises, if a bill emerges from the Legislature and makes it to the governor’s desk by Thursday, June 28.

After a lot more time and money than expected, and a rocky launch greeted with months of customer complaints, CalPERS has succeeded where two other state agencies recently failed. Its big new computer system is up and running.

Employer satisfaction with CalPERS dropped during the last two years, a new internal survey found, apparently the result of a “perfect storm” of investment losses, scandal, rising rates and other problems.

On a half dozen yes-or-no questions asked in an on-line survey in 2011 and again last month, the average approval rating from CalPERS employers